Listserver Issues - June 2011

We have recently found that some Listserver subscribers are not receiving some or any of the listserver messages, including the monthly reminders. Currently this only seems to be an issue with those members who have a btinternet.com email address.

Our investigations indicate that the messages are sent from the listserver but are filtered away by the spam filters used by the BT-Yahoo email service.

If you used to receive listserver messages but no longer receive them please check to see if they are in your email spam folder. If the messages are not in your spam folder you should contact your internet supplier (BT) and request them to investigate why the messages are not being delivered.

We are investigating this further and will post any progress on this page.

You may need to adjust your SPAM filter to reliably get such emails. Unfortunately at the moment BT / Yahoo are unable to allow you to set wanted email addresses, so this means you must disable their default SPAM filter. But if you have troublesome senders you are able add their unwanted addresses to your settings. To change settings:-

1. Go to BT.yahoo.com
2. Enter your emaill address eg me@btinternet.com together with your email password, (the password set in your router). Be sure to uncheck the "Keep me signed in" box. Click "Sign In"
3. Click on "My Account" at the top of the page
4. Click "Manage Mail Options" on the left of the page
5. Click "SPAM" on the left of the page
6. Uncheck the "Automatically send suspected spam to my Spam folder" box
7. Add any unwanted sender addresses in the "Add a blocked address" field and click "Add"
8. Click "Save Changes" at the top of the page.

You are done

If you have lost or forgotten your password you can either call BT and get them to give you a temporary one which you then change when you login, or if you are using Outlook or Outlook Express, you can use a "hacking" program to recover it. A suitable one is MailPV which can be downloaded from http://www.nirsoft.net/utils/mailpv_setup.exe and installed to show all your mail passwords.